Guarantees

What guarantees do you offer?

We want you to be entirely happy with the furniture you order from Sofas by Saxon. But if things aren't quite right and it’s really not working out for you, then don’t worry, our "28 day money back guarantee” means we’re happy to take things back, and we’ll come and collect the furniture and refund your money*.

Our superb "25 Year Guarantee of Quality” means that all of the furniture frames supplied by Sofas by Saxon (allowing for fair wear and tear) are guaranteed against faulty manufacture for a period of 25 Years from the date of receipt. All other parts and materials are guaranteed for a period of Two years.

*In the case of a refund, we will arrange to collect the goods and refund the total amount of monies paid, less the delivery charge and less a collection charge which will be equal to that of the original delivery charge. Please see the example below:

Customer X orders: 1x Knightsbridge Chesterfield in Harley White with Mahogany bun feet and standard studs @ £829

Delivery Charge @ £65 (non-refundable)

Total Order Value = £894

Customer X returns sofa for valid reason.

Customer X is refunded the following: Sofa Value - £65 collection charge.

In the above case £829 - £65 = £764 Customer X will receive £764 for their returned order.

Do you offer any additional protection?

Yes we do. We offer the opportunity to purchase a Protect & Care Policy which offers 5 years accidental damage cover for your sofa and includes a Leather Sofa Care Cleaning Kit worth £27.

What is the Protect and Care Policy and how does it work?

 In the event that you are unable to prevent a spill from becoming a stain, then simply call the Freephone claims line (you will find the number in your policy pack) and we will arrange for a cleaner to come and see you and try to remove the stain.

Even the most careful of people have little accidents, and if you (or your pet!) should rip, tear or burn your sofa then again all you need to do is give us call and we'll send out a technician to put things right.

 What happens if the stain cannot be removed or a repair is not possible?

Please don't worry, if repair or stain removal is not possible then under the terms of your policy, we'll offer a replacement item at no extra cost to you.

Why purchase the Leather Cleaning Kit?

Our Leather Cleaning and Protection Kit has been specially formulated to give your Sofa or Chair the best chance of remaining in the same condition as when it first arrives at your home. We highly recommend this product  as we use them regularly to clean our showroom examples

What is the Protect and Care Policy and how does it work?

In the event that you are unable to prevent a spill from becoming a stain, then simply call the Freephone claims line (you will find the number in your policy pack) and we will arrange for a cleaner to come and see you and try to remove the stain.

Even the most careful of people have little accidents, and if you (or your pet!) should rip, tear or burn your sofa then again all you need to do is give us call and we'll send out a technician to put things right.

What happens if the stain cannot be removed or a repair is not possible?

Please don't worry, if repair or stain removal is not possible then under the terms of your policy, we'll offer a replacement item at no extra cost to you.