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protect and care policy

If you are ready to order your new sofa, it’s a time to be excited — you’ve just invested in something that will last for a lifetime, looking better and better as the years go by.

You can look forward to welcoming an elegant piece of furniture into your home that will only gain character with use.

This 5 year protection plan is ideal for added peace of mind against life's little accidents

Whether you have chosen a luxurious leather or fabulous fabric you can rest assured that the 5 year Care plan will protect you when an accident does happen.  The investment in this policy starts from just £39 a seat. In the event of a claim there is no excess or call out charge. 

Contact a member of our friendly team for a full quote on 01204 368413.

HOW DOES THE CARE PLAN WORK?

Simply follow the care instructions provided at the time you purchased your furniture.  However if an accident threatens to spoil the appearance of your furniture all you have to do is call the dedicated claims and advice line, they will ensure that the problem is taken care of.

WHAT AM I COVERED FOR?

Essentially this care plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture.

Following the delivery of your furniture you will receive a document detailing this and also how to make a claim.  It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extensive period of time are similarly not covered.

 

HOW DO I MAKE A CLAIM?

All you need to do is call the dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring.

A technician will be sent to your home at a mutually convenient time to take care of the problem, if they are unable to effect a satisfactory repair or stain removal, the damaged item will be replaced at no cost to you.

Benefits of furniture protection

5 years peace of mind
Original value replacements
National network of professional technicians
No excess charges
One call for advice and service

Summary of cover provided

STAINS

Acids
Cosmetics
Shoe polish
Ink
Bleaches
Caustics
Corrosives
Paints
Superglue
Coffee
Ketchup
Cola
Human & animal bodily fluids
Dyes & dye transfer from newspaper print or clothing, including denim
All food stuff & drinks

(Staining must result from a sudden and unforeseen event.  This policy does not provide cover for an accumulation of build up over a period of time)

ACCIDENTAL DAMAGE

Rips
Burns
Scuffs
Punctures
Scratches
Water, liquid or head marks
Pet damage (limited to 3 claims per period of insurance)

(Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation of build up over a period of time)

Summary of exclusions

✘ Commercial use
✘ Deliberate damage
✘ Abuse and neglect
✘ Removal of odours
✘ Wear and tear
✘ Natural characteristics of leather
✘ Fading of fabric and materials
✘ Accumulated multiple stains
✘ Anything that happens gradually including dye transfer

This is a summary only. Please refer to your certificate of cover for full terms and conditions

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