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International delivery FAQ

At Sofas by Saxon, we think everyone, wherever they are in the world, should be able to enjoy our beautiful furniture. That's why we now deliver to the US.

We want you to be completely confident with your delivery. We’ll be happy to answer all of your questions, and this worldwide delivery FAQ is a great place to start. But if you’re still wondering about anything at all, don’t hesitate to contact us.

Where do Sofas by Saxon deliver to?

We deliver state-wide. So, no matter where you live, our international sofa delivery service will ensure you receive your furniture quickly, easily and in perfect condition.

We pride ourselves in our ability to arrange shipment of your new sofa to any location in the US. Our specialist export team welcomes enquiries, and are able to provide free delivery quotes, with no obligation.

Can I feel confident about shipping?

We’ve been sending our furniture all over the world for over 40 years. Our own export logistics team is very experienced, and we're up to date with all US regulations. We’ve also chosen to work with first-class shipping partners — together, we’ll ensure that your furniture arrives on time and in perfect condition.

Can I see your sofas before I buy?

If you’re able to visit, we’d be delighted to welcome you to our showroom, which is open seven days a week and is located less than 20 miles (30km) from Manchester Airport. If you’re planning a visit, do let us know — especially if we can help you finalize your plans (for example, by suggesting nearby accommodation).

If you can’t visit our showroom, you’ll have no difficulty choosing and ordering our beautiful furniture online. Our workshop video shows you just how carefully and lovingly each piece of Chesterfield furniture is made, and you can see the individual ranges on our website. You can also request a brochure or leather and fabric samples online, or give us a call on 011-44-1204-368413.

Will my sofa really be made to order?

Yes, every item is individually made to order, according to your preferences. A sofa usually takes 6–8 weeks to build, but if you have a particular deadline in mind, please let us know and we’ll do our best to accommodate you.

We can make custom size furniture to your own sizes and specifications, which costs less than you may think. We also have a range of in-stock furniture which has already been assembled and is ready to ship immediately.

Will the sofa fit into my home?

All furniture dimensions are on our product pages. We also have a sofa measuring guide that provides all the information you need to prepare for the delivery of your brand-new sofa.

However, if you have any concerns at all, please do get in touch. We’ll be happy to discuss the dimensions of your room and furniture with you, and can even offer some tips for getting your furniture around corners and through doors and stairways.

What are my delivery options?

The vast majority of our shipments will deliver the sofa straight to your front door — once it arrives, you’ll need an extra pair of hands to help you take it inside, so do remember to arrange that in advance. We do offer an upgraded two-man white glove delivery service should you want us to bring the furniture in to the room of choice for you.

How will my furniture be protected?

We know exactly how to package our furniture so that it arrives in perfect condition. First, we’ll carefully pack it in cushiony bubble wrap, and then we’ll place each item into its own super-strong cardboard box so your sofa gets to you safe and sound.

How will I know where my furniture is?

We’ll send you an email as soon as your furniture has been collected from our workshop. Once in the US and in our delivery network, our shipping team will be in touch to arrange a delivery date with you.

When will my furniture arrive?

Once we’ve finished the last loving touches to your furniture in our workshop, the estimated delivery time can differ depending on the mode of shipment. If your new furniture is being delivered to North America by air, we estimate it'll take around 3–5 working days.

If it's traveling by sea, it can take a between 15–20 working days. As soon as your furniture leaves our factory it will head to a port and, from there, board a vessel bound for the port of New Jersey. The crossing time is approximately 10 days. From there it clears Customs and heads into our delivery network. Depending on location, delivery can be as quick as a few days if you live in a neighboring state. For customers on the West Coast, delivery is usually around 2 weeks after docking.

What happens when it arrives in the US?

Our shipping partner will contact you directly to arrange a suitable date and time for delivery, which will give you plenty of time to organize that extra pair of hands, should you need them.

Wouldn’t it be easier to buy furniture from somewhere nearer me?

You can’t buy our furniture from anywhere else. If you like our genuine British furniture, our outstanding craftsmen’s quality, and our superb prices, there’s no better place to go. You can read our guide to why you should choose Sofas by Saxon if you would like more information about what goes into each of our couches.

How do I get a quote for US delivery?

Even if you haven’t yet decided on exactly which furniture you want, feel free to get in touch as soon as you like. We’ll be able to answer all your questions about our fabulous furniture, as well as how to ship it to you.

Just speak to our friendly, helpful export team by calling 011-44-1204-368413, or send us an email at sales@sofasbysaxon.com. Let us know where in the US you’d like your furniture sent and we’ll be happy to provide a quote for delivery. Alternatively, you can fill in our online form and we will get back to you with a quote.

What will my delivery quote include?

Your personalized quote will include details of your furniture, plus your shipping, packaging and insurance (we’ll charge you exactly what we pay for these, with no mark-up).

How and when do I pay for delivery?

Once you’ve accepted your quote and you’re ready to place your order, just let us know. We’ll send you an order confirmation by email within 24 hours. Within one week of placing your order, you’ll need to pay a 10% deposit (our preferred payment method is by bank transfer). The remainder must clear into our bank account at least 10 days before your Chesterfield furniture leaves us and begins its journey to you.

Can I arrange my own delivery?

If you prefer to make your own arrangements to have your Chesterfield furniture collected from the port or even from our workshop, we’ll be very happy to accommodate you. We will also supply any documents you may need.

We hope we've answered all your questions, but if there's anything else at all — no matter how small — do get in touch. Now all that remains is for you to choose your beautiful furniture. Browse our signature Chesterfields for the quintessential British sofa style, or have a look at our range of sofas, chairs, sleeper sofas, sectional sofas, and footstools. There really is a Sofas by Saxon sofa for everyone.

If you're not sure what sofa would be right for you, take a look at some of our expert buying guides, which will help you find the perfect furniture for your home.

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