We recommend all our customers read this section before committing to buy for no other reason than to show you that we are a transparent company who has nothing to hide. We really try to give you all the information you could ever need to make what is, after all said and done, a considered purchase. Please read through, and if there's anything you're not sure about or don't understand, then give us a call and we'll be happy to talk things through with you. Grab a cup of (English) tea, get comfy, and here goes... (Revised 22/08/23)
1.1 Delivery Times
1.1.1 Whilst we will use our reasonable endeavours to deliver the goods in the timescale advised to you, unexpected delays may occur in the supply chain and therefore we cannot guarantee that this timescale will be met.
1.1.2 Following the placement of an order and receipt of deposit it will be scheduled for collection. The Export Department will then notify the customer of the approximate collection week.
1.1.3 If a scheduled collection/delivery is put back at the customer’s request we will endeavour to reschedule the collection/delivery to the soonest date.
1.2 Delivery Process & Costs(Export)
1.2.1 International shipping can be arranged by the customer or we will arrange on the customers behalf.
1.2.2 Packaging suitable for export is compulsory. We will include this in your delivery cost.
1.2.3 Insurance for damage to or loss of the items in transit is compulsory.
1.2.4 Acceptance of a specific shipping quotation, insurance and packaging cost must be confirmed by the customer in writing prior to the manufacture of the goods.
1.2.5 Delivery by the shipper will be to either the "customer’s address” or "port only” whichever is specified on the original quotation.
1.2.6 "Customer’s address” deliveries should be treated as a kerbside delivery and the customer must arrange for the items to be unpacked and placed in the property concerned. Disposal of the packaging is the responsibility of the customer. The exception being where a white glove delivery service has been agreed.
1.2.7 A White Glove delivery service entails delivery into the home, assembly and removal of packaging materials. Please note that White Glove deliveries can only take the furniture up or down 1 floor. If there is a requirement to carry the furniture beyond 1 floor an additional charge may apply. Maximum weight for a single piece White Glove delivery is 250lbs
1.2.8 Portside deliveries are delivered strictly to port/quay only. The customer must assume responsibility for clearing and collecting the furniture and for all associated costs and port charges.
1.2.9 Customers full contact details will be provided to the shipper who should then be the customers’ first point of contact for the progress of the shipment.
1.2.10 If items are delivered and it is found that they will not go into the property, then an additional delivery charge will be made for the re delivery.
1.2.11 In the event of a delayed or rescheduled delivery, storage charges may be incurred.
1.2.12 In the event of customs and delivery delay due to late payment of any associated fees and taxes on behalf of the customer, storage charges may be incurred and would be payable by the customer.
1.2.13 In the event you receive a damaged consignment you must write on the delivery note that the packaging is damaged and also if possible take a photograph. If on opening the consignment the goods inside are found to be damaged, please photograph the item whilst in the packaging. All instances of damage must be reported by email within 24 hours of delivery.
1.2.14 In the event of a White Glove delivery any damage being caused during the delivery process, the delivery team must be made aware of any damage before they leave.
1.2.15 For the purpose of any returns, if the goods were originally delivered in specialist packaging this should be retained for the same use at collection. If not available and new packaging has to be sourced this will be at the cost of the customer.
2.1 Deposit and Balance Payments
2.1.1 For standard items a deposit of 10% is payable before your order can be scheduled for production. A 25% non-refundable deposit is required for bespoke orders.
2.1.2 The balance payment is due when the items are ready for despatch and must be made prior to the items leaving the Saxon Furniture factory.
3.1.1 The dimensions of the Goods quoted in our sales literature in all published formats are a guide only. There can be minor variations in the dimensions of the finished goods due to the handmade nature of the products.
3.1.2 Goods are manufactured to be within reasonable commercial standards of tolerances for goods of their type and there can be minor variations in the dimensions of the finished goods as compared to any dimensions given in sales literature. We therefore allow a 4cm or 3% tolerance, whichever is greater.
3.2 Weight Limits
3.2.1 Our Manual and Electric Recliners have a weight limit of 28 stone / 400 lbs / 180 kgs and our Dual Motor Lift & Tilt Recliners have a weight limit of 25 stone / 350 lbs / 160 kgs. Please note these weight limits apply specifically to the metal recliner action.
3.3 Quality & Care
3.3.1 Each of the items that we produce is individually hand made. There can be minor variations in colour, size and appearance between the goods and items displayed in our showroom, in our advertising literature, on our web site and in our advertisements.
3.3.2 Every piece of leather is unique. Each and every hide is hallmarked with its own character and qualities. Such hallmarks include growth lines and scars. These hallmarks are a testament to the natural origin of the product and should not be regarded as a defect or fault. Also, each hide has variations in the texture of the grain and shade variations within and between hides. For the discerning owner, such hallmarking has long been considered one of leathers principal attractions. It is also quite normal to expect crease lines and some stretching to occur particularly on cushion tops. We are unable to accept the return of goods based on the complaint of natural marks, scars or stretching that a reasonable person aware of leathers natural characteristics would expect.
3.3.3 We reserve the right without affecting our liabilities to you to make minor technical changes to the specification of goods, provided that the changes do not materially affect the use, quality, appearance, or performance of the goods. There will be no price adjustment on account of specification changes.
3.3.4 All items within an order are made from the same batch of fabric/leather to ensure colour match, however as batches may vary we cannot guarantee colour match or the future supply of materials for items ordered at different times.
3.3.5 If an order is made in fabric/leather supplied by the customer then it is the customer’s responsibility to ensure the fabric/leather involved meets all the relevant specifications and legal regulations with regard to flammability.
3.3.6 Certain polishes and air freshener sprays can cause damage to leathers/fabrics and all such products should be used well away from fabric/leather covered furniture.
3.3.7 The Antique Effect finish that is used on some leathers is produced by over laying two different dyes and florenteaks to create an artificially aged look. It can be expected that everyday usage abrasion will accentuate this colour change and is an inherent feature of this kind of leather finish.
3.3.8 A reduction in the firmness of seat and back cushion fillers is to be expected as a result of regular use. This is a normal characteristic and should not be considered as a fault.
3.3.9 Movement of pleats, especially when upholstered with fabric, is to be expected. Pleats are created by hand by our skilled team and may naturally relax and settle due to regular use. This process can lead to a gentle 'easing' or even a subtle 'falling out' of pleats. It's important to note that changes in pleats are natural and are not considered as a fault.
3.3.10 Certain medications can cause abnormal amounts of excretions from the skin which in turn can adversely affect the surface of some fabrics/leathers. The gauge for fabrics/leather’s suitability for purpose will always be the relevant European Production Standards applicable. These test standards and the fabric/leathers characteristics are printed on the reverse of the customer’s order confirmation.
3.3.11 Exposure to both direct and indirect sunlight will affect all fabrics/leathers in different ways and fading is the usual result.
3.3.12 If you have any questions regarding your furniture after delivery, please contact our customer services department on 01204 368412 or email; email@example.com.
4.1 We are prepared to accept the return of Goods that are not faulty, in new condition and are otherwise in conformity with the contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 subject to the following conditions.
4.2 If you wish to return non-faulty Goods, you must notify us within 28 days of delivery, by email at firstname.lastname@example.org
4.3 The goods must not have been personalised to your requirements. A personalised order is one which has been made especially for the customer and which does not feature as a standard item within our website or sales literature. Orders made with fabrics/leathers supplied by the customer are classed as personalised. If these conditions are satisfied, then you are entitled to a refund under the Regulations in 4.1. We will either make a refund or if you prefer, we will make an exchange.
4.4 In the case of an exchange, any price adjustments will be made as per the price list relevant at the time of the original order. A delivery charge will apply to the re delivery. Our 28-day money back guarantee does not apply to exchange orders. However, this does not affect your statutory rights.
4.5 In the case of a cancellation, the total cost of the order will be refunded minus the delivery charge (including insurance and packaging) and the cost of collection and return. The cost to collect will depend upon the most cost-effective quotation from a suitable shipper and may be more than the original delivery cost.
4.6 Any packaging should be retained for the same use at collection. If not available and new packaging has to be sourced, then this will be at the cost of the customer.
4.7 The furniture must be accessible to the delivery team. Saxon Furniture Limited will not be liable for costs incurred where normal access was not possible.
4.8 Any additional costs attributable to the customer will be deducted from the full refunded amount.
4.9 If a personalised order is cancelled prior to delivery, we reserve the right to withhold some, or all monies already paid to cover any costs incurred up to that point.
5.1 The internal wooden frames of our furniture, excluding items from our occasional range, are guaranteed against faulty materials and workmanship, allowing for fair wear and tear for a period of 25 years from the date of receipt. All other parts, including leather, fabric, springs, foam, wooden plinths, polished wood and all types of feet and legs are guaranteed against faulty materials and workmanship, allowing for fair wear and tear for a period of one year.
5.2 Fabrics/leathers supplied by the customer are not covered by our guarantees and the customer should ensure that they are fit for purpose.
5.3 All guarantees apply to the original purchaser.
5.4 Our warranties are provided for domestic end users only and not commercial use.
5.5 As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights.
5.6 During and after your guarantee you can purchase replacements parts for your furniture. Such additional purchases are guaranteed for 12 months.
5.7 Your guarantee does not cover deliberate damage, misuse, wear and tear or damage caused due to a failure to maintain the product with use of recommended care products.
6.1 In stock pieces are ex-display furniture, customer cancellations and returns. The furniture is reduced to reflect this and will not be in new condition. All in stock pieces are re-processed through our quality control team and will be free from major defects but will invariably be in a condition representative of its use to date.
7.1 You acknowledge that before placing your order you represented and warranted to us that you are not insolvent and have not committed any act of bankruptcy, or, being a company with limited or unlimited liability, know of no circumstances which would entitle any debenture holder or creditor to appoint a receiver, to petition for your winding up or exercise any other rights over or against your assets.
7.2 Title in the goods shall pass upon payment of the whole of the price of all the goods in the order (including any Interest accrued on the price) and until then all the goods shall be and remain our sole and absolute property as legal and beneficial owner.
7.3 Until title passes in accordance with conditions in 7.2, you will be in possession of the goods solely as the bailee of the company.
7.4 Until title in the goods has passed in accordance with condition 7.2 you will not remove alter or deface any identification sign mark label or serial number of ours.
7.5 If you sell on our goods before title in them has passed from us, the entire proceeds of sale of the goods shall be held by you on trust for us and placed in a separate account identified as our monies and until you receive such sale proceeds you shall hold on trust for us your rights against the person to whom the goods were sold and will assign those rights to us on request.
8.1 Goods supplied by us shall be at your sole risk as soon as they are delivered to the delivery address and it shall be your responsibility at your own cost to insure the goods in their full reinstatement value against all usual risks and to properly keep them until title has passed.
9.1 If you are a consumer, nothing in these terms and conditions shall exclude or purport to exclude your statutory rights arising from dealing with us as a consumer.
As of the 25th of May 2018, The General Data Protection Regulations mean that you have greater control over how your data is used and kept. We aim to be as transparent as possible when it comes to your data, Saxon Furniture Ltd will never pass on your details for other companies to contact you. This protects you from receiving unwanted post, emails and telephone calls. We will only use the information that we collect about you lawfully in accordance with the EU General Data Protection Regulations (GDPR), Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
11.1 The websites on which these terms and conditions appear are the websites of Sofas by Saxon/ Timeless Chesterfields/Lovely Sofas. Commercial reproduction, distribution or transmission of any part or parts of the website or any information contained therein by any means whatsoever without the prior written permission of Saxon Furniture Limited is not permitted. The website and all intellectual property rights in its design, text, graphics and the selection and arrangement thereof belong to Saxon Furniture Limited or its licensors. The trademarks, logos and trade names on the website belong to Saxon Furniture Limited.
12.1 Each of our remedies is a separate remedy and operates without prejudice to any other remedy.
12.2 Any payment or reimbursement to be made by you under our contract with you or under these Terms and Conditions shall bear interest (both before and after judgment) from the date the payment or reimbursement fell due until payment is made. Interest is at the rate 4% above the base rate from time to time of Barclays Bank plc.
12.3 Any notice agreement approval or decision of ours under these Terms and Conditions shall be in writing and no person dealing with or handling the goods or providing services other than us has any right or authority to bind us in any way or to assume on our behalf any obligation express or implied.
12.4 Each of these Terms and Conditions shall be severable and distinct from one another and if one or more of such provisions is invalid or unenforceable the remaining Terms and Conditions shall not in any way be affected.
12.5 None of these terms and conditions affects your statutory rights and in case of conflict between these terms and conditions and your statutory rights, your statutory rights will prevail.
12.6 If you are two or more persons then your obligations shall be joint and several.
12.7 Any failure by us to enforce any of the Terms and Conditions or any delay in enforcing them shall not constitute a waiver of those Terms and Conditions.
12.8 We and you agree that persons who are not parties to the contract we make with you shall not be entitled by virtue of the Contracts (Rights of Third Parties) Act 1999 to the benefit of the contract or be entitled to enforce any of its terms.
12.9 These Terms and Conditions shall be governed by and construed in accordance with UK law and you hereby submit to the non-exclusive jurisdiction of the UK Courts.